ISO/IEC 20000-01 is the international standard for IT Services Management and is addressed to respective Organizations (IT service companies). Implementing a Service Management System imposes a measurable level of efficiency and a culture of continuous improvement, allowing service providers to monitor, measure and review their service management processes and procedures. "Key" points of the standard:
- Implementation of services following the latest best practices,
- Service portfolio (application & management)
- Evaluation of service performance based on indicators
- Identification & management of potential service risks
- Management of suppliers and / or customers acting as suppliers
- Life cycle and stakeholder identification in relation to services